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Privacy Policy

Privacy Policy for Water Guys PNW
Effective Date: 08/11/2025
1. Introduction
Water Guys PNW (“we,” “us,” “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information collected through our website: https://www.waterguyspnw.com (the “Site”).


2. What Information We Collect

  • Personal Information: When you fill out our form (for scheduling a water test or contacting us), we may collect your first and last name, email address, phone number, physical address, and any messages you submit.

  • Automatically Collected Info: We may also collect technical data like IP addresses, browser type, device information, and browsing behavior through standard web logs or analytics.

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3. How We Use Your Information
We use the data to:

  • Respond to inquiries and schedule appointments.

  • Provide and improve our services (e.g., customize filtration solutions).

  • Communicate with you about updates, promotions, or service notices (with your consent where required).

  • Fulfill legal or regulatory obligations, if applicable.

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4. Cookies & Tracking Tools
We may use cookies or similar tracking technologies to enhance user experience, analyze site traffic, and improve our services. You can disable cookies through your browser settings, but some features may then be unavailable.


5. How We Share Your Information
We do not sell or rent personal data to third parties. We may share information with:

  • Trusted service providers (e.g., IT support, email services, CRM) under strict confidentiality agreements.

  • Legal authorities if required by law or to protect rights and safety.

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6. Data Security
We implement reasonable technical and organizational measures to safeguard your information from unauthorized access, disclosure, or alteration. Unfortunately, no online transmission is completely secure, but we aim to protect your data.


7. Data Retention
We only retain your information for as long as necessary to fulfill the purposes outlined—such as scheduling, service fulfillment, or as required by legal obligations.


8. Your Rights (Depending on Your Location)

  • Access & Correction: You may request to access or update your personal data.

  • Deletion: You can request deletion of your data, subject to retention obligations.

  • Opt-Out: You may opt out of marketing communications at any time by contacting us or using the “unsubscribe” option.

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9. Children’s Privacy
Our Site is not intended for individuals under 13. We do not knowingly collect personal information from children under 13. If we learn that we have done so, we will delete the data promptly.


10. Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we will notify you by posting a notice on the Site or updating the “Effective Date” above.

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11. SMS Terms & Conditions

By providing your phone number and opting in to receive SMS text messages from Water Guys, you agree to the following:

  • Message Types: You may receive appointment confirmations, service reminders, installation updates, and customer support messages (if opted in).

  • Message Frequency: Message frequency may vary depending on your services with us.

  • Fees: Message and data rates may apply according to your mobile plan.

  • Opt-Out: You can cancel SMS at any time by replying STOP. To re-subscribe, reply START or contact us directly.

  • Help: For assistance, reply HELP, call us at (509) 286-1223, or email admin@waterguyspnw.com.

  • Data Use: We do not sell or share your SMS consent or phone number with third parties or affiliates. Your information is only used for the purposes described in this policy.


12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:
Water Guys
2818 N Sullivan Rd STE 100‑1056
Spokane Valley, WA 99216
Phone: 509‑286‑1223
Email: admin@waterguyspnw.com

waterguyspnw.com

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