PrivacyPolicy
We are committed to protecting your personal information and your right to privacy.
Last Updated: January 8, 2026
Introduction
At Water Guys, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights.
This privacy policy applies to information we collect when you use our website, contact us for services, or interact with us in any way.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number, mailing address)
- Service address and property information
- Payment and billing information
- Communication preferences
- Service history and water quality test results
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website addresses
- Device information and operating system
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our water treatment services
- To process your service requests and installations
- To communicate with you about appointments, services, and maintenance
- To send you important updates about your water systems
- To process payments and prevent fraud
- To respond to your inquiries and customer service requests
- To send marketing communications (with your consent)
- To analyze website usage and improve user experience
- To comply with legal obligations and protect our rights
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers
We may share information with third-party vendors who perform services on our behalf, such as payment processing, water quality testing labs, and equipment manufacturers.
Legal Requirements
We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Limited access to personal information
- Employee training on data protection
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access
Request a copy of your personal data we hold
Correction
Request correction of inaccurate information
Deletion
Request deletion of your personal data
Opt-Out
Opt out of marketing communications
Portability
Request transfer of your data to another provider
Object
Object to processing of your personal data
To exercise any of these rights, please contact us at privacy@waterguyspnw.com
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience. You can control cookies through your browser settings.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
SMS/Text Messaging Privacy
No mobile information will be shared with 3rd parties or affiliates for marketing or promotional purposes.
If you opt in to receive SMS/text messages from Water Guys, the following applies:
Data Collection
We collect your name and mobile phone number when you sign up for SMS updates. We also record the date and time of your consent and the opt-in method used.
Data Usage
We use your data solely for sending updates, promotions, appointment reminders, and service-related notifications related to our water treatment products and services.
Data Security
We protect your data through encryption and secure storage measures to prevent unauthorized access.
Data Retention
We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time by contacting us or texting STOP.
No Sharing for Marketing
Mobile numbers and opt-in consent data will NOT be shared with any third parties or affiliates for marketing purposes.
Limited Service Provider Sharing
We may share mobile numbers and opt-in data only with subcontractors or service providers under strict confidentiality, and only to support customer service, delivery, or technical operations of our SMS program.
Consent Protection
All text-messaging originator opt-in records and associated consent are kept private and will never be transferred to third-party marketers.
Opting Out of SMS
You can opt out of receiving SMS messages at any time by:
- Replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to any SMS message
- Contacting us at privacy@waterguyspnw.com
- Calling us at (509) 286-1223 (Eastern WA) or (208) 415-9839 (North Idaho)
After you opt out, you will receive one final confirmation message and will no longer receive SMS messages from us unless you re-subscribe.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Email: privacy@waterguyspnw.com
Phone: Eastern WA (509) 286-1223, North Idaho (208) 415-9839
Address: Water Guys, 2818 N Sullivan Rd, Ste 100, Spokane Valley, WA 99216